Applies to: Endpoint protection (Cortex XDR) | Windows and macOS
What you're seeing
Your computer feels slower than before StrongKeep was installed. This might show up as:
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Programmes taking longer to open
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The system fan running more than usual, especially in the morning or after logging in
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Common applications running sluggishly
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The machine feeling unresponsive for the first few minutes after start-up
Quick self-check
Before concluding the cause is StrongKeep, it helps to rule out a few other factors:
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When was StrongKeep installed? If your device was only recently onboarded, then the anti-malware solution (Cortex XDR) is likely still doing an initial calibration scan which might take a few days. Once that is done, you should find that performance returns to normal.
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When does the slowness happen? If it's worst in the first 10 minutes after log-in and then improves, that's consistent with a scan running at start-up, which is expected and temporary. If it's constant throughout the day, something else may be contributing.
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Has anything else changed recently? A Windows or macOS update, a new application, or a change in how many browser tabs you keep open can all affect performance independently of StrongKeep.
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Is it one device or several? If three or more staff report the same thing after a StrongKeep install, that's worth escalating. If it's one machine, the cause is more likely to be specific to that device.
What you can do right now
Report it to your StrongKeep administrator or support team. A support engineer can check the scan schedule and, where appropriate, adjust it to run at times when the machine is less likely to be in active use.
Email support@strongkeep.com with:
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Your device type (e.g. Windows laptop, Mac)
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When the slowness happens (morning only, all day, after specific actions)
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Any specific applications that feel particularly affected
Do not disable or uninstall the agent to test whether it improves performance. This leaves your device unprotected. The right path is to have support investigate and tune the settings.
What StrongKeep is doing and why
The endpoint agent monitors processes and files in real time, which does use CPU and memory. StrongKeep's policies are calibrated for the typical devices used in clinics and small businesses, and should not cause noticeable slowdowns on reasonably modern hardware. Older machines (particularly those more than five or six years old) or machines with very little free storage may feel more impact.
It's worth knowing that Microsoft Defender, if it's still active on your machine alongside StrongKeep, can double the scanning load. StrongKeep is designed to disable Defender's real-time protection automatically on install, but this doesn't always complete correctly. Your support team can check this.
When to contact support
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Slowness is affecting workflows or operations
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Multiple devices in the same organisation are affected
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Performance hasn't improved after a week
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You suspect another antivirus may still be running alongside StrongKeep
Contact support@strongkeep.com