Troubleshooting & FAQs

Solutions to common problems, error messages, and technical issues with the StrongKeep platform.

• Troubleshooting

  Things break. That’s life in cyber. But don’t worry — Sir Stonk has seen it all before. Here’s how to fix the most common hiccups. Login &...

• An application has been blocked or quarantined

  Applies to: Endpoint protection (Cortex XDR anti malware) What you're seeing A programme on your computer won't open, has been closed mid...

• A website is being blocked

  Applies to: Web Firewall (DNS filtering, powered by Control D) What you're seeing You try to visit a website and it won't load. Because the...

• My computer is slow since StrongKeep was installed

  Applies to: Endpoint protection (Cortex XDR) | Windows and macOS What you're seeing Your computer feels slower than before StrongKeep was...

• Minimum System Requirements

  In order to install our anti malware agent on your device, your device must meet these minimum requirements: Windows: dual core CPU (SSE2),...