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Protecting Your Devices

Overview

Protecting your devices keeps your business safe from malware, phishing, and unsafe websites.

With StrongKeep, you can:

  • See every device, its owner, and its protection status in one place
  • Distribute protection to your team by email, or download and install it yourself
  • Track anti-malware and web firewall status as devices come online

Once set up, StrongKeep keeps watch so you don't have to.

If you already protected a device or two during guided onboarding, you're in the right place — this is the same Device Protection flow, and you can use it to cover the rest of your team's devices.

Step 1: Open Device Management

Go to Team → Device Management to see every device, its owner, type, OS, and protection status (Anti-Malware and Web Firewall) at a glance.

Click Device Protection in the top right to start protecting devices that aren't covered yet.

Step 2: Check Your Device Coverage

Your plan covers a set number of devices (e.g. 8/10 in use). If you're at your limit, click Go to Billing to purchase additional coverage before adding more devices.

Step 3: Choose a Distribution Method

You can switch between the two methods at any time from either page.

Option A: Send to Staff (recommended)

  1. Select the staff members who need protection from your staff list.
  2. StrongKeep emails each person their own installation instructions.
  3. Track Device Protection and Email Status for each person right on this page.

Each person gets an email listing exactly what they'll install — for example Cortex by Palo Alto Networks (anti-malware) and Control D (web firewall).

Clicking See Instructions opens a guided setup that walks them through 4 steps:

  1. Configure your device — auto-detects their OS (they must open the page on the device being protected).
  2. Install Cortex (Anti-Malware) — download and install, including removing any conflicting third-party antivirus first.
  3. Install Control D (Web Firewall) — download and install, with a warning to check for conflicting VPN software first, since it filters at the DNS level.
  4. Confirmation — "You're all set!" once both are installed, with a link to repeat the process for more devices.

Option B: Download Packages

Use this if you'd rather install directly or roll out through an MDM.

  1. Click Switch to download packages.
  2. Choose the device's operating system and CPU architecture.
  3. Download the Anti-Malware Agent and Web Firewall Provisioning Script.

What Happens Next?

  • Devices start reporting activity to StrongKeep as soon as protection is installed.
  • It can take a while for a newly protected device to appear in the list — click the sync button on Device Management to refresh it manually.
  • Back in Device Management, each device shows Protected with a Last seen timestamp — devices that go quiet for a while (e.g. "Last seen 179d ago") are worth following up on.
  • Everything stays visible in one place, so nothing slips through.

Tips & Troubleshooting

  • Device not showing up after installation? It can take a while to appear — click sync on Device Management to update the list manually.
  • Hit your device coverage limit? Go to Billing to purchase additional coverage.
  • Anti-malware install failing? Uninstall any existing third-party antivirus (Norton, McAfee, Avast, Bitdefender, etc.) first — it can conflict with the Cortex installer.
  • Web firewall install failing? Check for active VPN software on the device — Control D works at the DNS level and can conflict with a VPN.
  • Staff didn't get the email? Check their address in the staff list and resend from Device Protection.
  • Need to remove a device? Uninstall protection first before deleting it from Device Management.
  • Not sure a device can run the agent? Check the Minimum System Requirements.